TERMS AND CONDITIONS

Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. THIS IS A BINDING LEGAL AGREEMENT. BY ACCESSING AND CONTINUING TO USE THE SITE, YOU AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS. PLEASE DO NOT USE THE SITE IF YOU DO NOT AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS.

Apartment Royale Limited, with its corporate headquarters at 4 Wole Ogunjimi Street, Opebi, Ikeja, Lagos, Nigeria its subsidiaries including Apartment Royale Hotel and Suites, (collectively, “Apartment Royale”, “we”, “our” or “us”) provide various websites and apps available to visitors located throughout the world. Our websites and apps include without limitation, this website and other consumer facing platforms operated under our brands, including www.apartmentroyale.com and our mobile apps (collectively our "Sites").

1.0 Our Name

Apartment Royale Limited also known as Apartment Royale Hotel & Suites, Apartment Royale Hotel & Apartment Royale.

We are not known by any other name. We encourage all our guests and potential guests to be vigilant about purchases made on other platforms posing as an agent for Apartment Royale. 

2.0 Website

The use of the website is for those who guests and potential guests. Not for commercial purposes by any third party. By using our website and completing a reservation in person on the website you are agreeing to our Terms & Conditions. 

3.0 Reservation

3.1 Arrival

Our Check-In time is from 1400 (2PM) on the day of initial reservation. Check-Out is from 1200 NOON. We ask that you arrive no earlier than 30 minutes before the reservation time on the day your reservation is due to commencement. Unless prior arrangement has been made such as an early Check-In fee has been paid.

3.2 Cancellation of Reservation

Should you wish to cancel your confirmed confirmation you are required to notify us 48 hours before the reservation is due to commence.

Full charge of the reservation(s) booked if guest does not show for the booking. Full charge for the reservation(s) if less than 12 hours notice is given.

50% charge if less than 24 hours notice is given.

Following confirmation of approved booking cancellation a refund will be issued. Please allow up to 5 working days for this to appear back onto the account the initial payment had been issued from. 

Admin charge is payable on all refunds. 

3.3 Refund of Reservation

Once a refund has been processed you should receive an email confirming that fact.

Please allow up to 7-12 working days for this to appear back onto the account the initial payment has been issued from. Should this not appear in your account after 12 working days please email hello@apartmentroyale.com, referencing your booking number. 

3.4 Security & ID

Identification Documents (ID) is asked for the following reasons:

i. Federal & Local laws to verify the identify of all our guests. It is the Hotel as well as the Government responsibility to make sure we do not accommodate the wrong persons that could be a threat to other lives or the National Security.

ii. To prevent fraudulent ATM / Credit Card use

iii. In case of property damage

iv. In case of unforeseen situations i.e Sickness or Death

v. If law enforcements request it in an investigation of a crime

vi. As a deterrent to illegal activities such as drug dealing

Be prepared to show a form of personal identification upon check-in at the hotel. Approved personal ID includes the following:

i. International Passport

ii. Drivers License

ii. National Identity Card

3.5 Reservations by Third Parties

Reservations made by Third Parties collectively 3rd parties, are only valid from prior approval from Apartment Royale. We will not be held responsible for reservations made by other platforms. 

4.0 Third Party Vouchers

We currently have no active third party vouchers. Should there be any issued please notify us immediately as this would not be honoured.​

We will never call you to ask you for your bank details.

 

5.0 Prices

All prices are inclusive of local VAT & Tax, and are correct as of January 2021 and are subject to change without notice. We reserve the right to change our process at any given time. Bookings made online via the website prior to any price increase will not be subject to the price increase.  

We reserve the right to change our prices, product and services without prior notice. For reservations completed prior to a price increase has occurred the new price increase will be adopted to any reservation made. 

6.0 Medical Conditions & Health Concerns

Should you have any medical conditions or health concerns please notify a medical professional immediately. Should you require medical assistance contact Front Desk via your room telephone dialling 100 and request for a Doctor or 999. After which your next of kin would be notified.

Should you have any symptoms of Covid-19 or a highly infectious virus' such as Covid-19 variants we expect that you are to notify our Front Desk team who can ensure you are isolating successfully. Should proper isolation protocols not be adhered put other guests and staff at risk, we may request an early check-out;.  

7.0 No-Show

Failure to appear by 11:59PM on the day of the reservation, your booking would be regarded as a No-Show and you may still be charged for the days booking, as the room was left unoccupied and out of use by another guest.  

8.0 Car Parking

Car parking is available but may be chargeable. All drivers and car owners are responsible for parking their car in a reasonable manner to ensure all other guests are able to park also. 

9.0 Hotel Etiquette

We ask that guests be considerate of others guests when entering, leaving and transferring around the hotel. To ensure that other guests are not disturbed. Should you fail to adhere to this we may request a room change and possibly, early check-out. 

10.0 Smoking Policy

Smoking is only permitted in specific locations at the Hotel and not in the rooms. Failure to comply will incur a penalty of ₦50,000 and result in guests being checked-out. All our rooms are Non-Smoking rooms.  

Management is obliged to report offenders to the National Drug Law Enforcement Agency (NDLEA) in line with the laws of the land.

11.0 Accommodation Usage

Our apartments are only to be used for the sole intention for Accommodation only. 

Should it be determined that the Apartments have been used for usage other than Accommodation such as a Party, Interview, Video shoot, Photoshoot, Commercial Filming of any sort, we reserve the right to address this with the Guest checked-in.

12.0 Failure to Comply

For the safety of staff, guests and our property failure to comply with these Term & Conditions will result in guest being asked to Check-Out and being escorted off the premises by Security and the Local Authority. 

13. Email Campaign

All our email campaigns are designed to ensure our subscribed users enjoy exclusive benefits to our facilities at Apartment Royale. 

13.1 Email Discounts

Some of our emails contain specific benefits and so are subject to being applied at specific times, this could be limited but not exclusive to dates or accommodation type. 

14. Short Lets 

Due to the nature of Short Let accommodation and the heavily discounted rate you would be extended, we request Guests to pay in full a day before their Check-In date. Failure to comply will result in your accommodation being cancelled. 

 

PRIVACY POLICY

Apartment Royale, and its subsidiaries and affiliates, collect information about users over time and across different websites, mobile applications, and other services. We also authorize third parties to collect information this way. To do this, we use several common tracking tools. Our vendors and other third parties may also use these tools. These may include browser cookies. We may also use web beacons, flash cookies, and similar technologies.  
 

Our use of Cookies  

Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier.  Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are acknowledging our use of cookies.  

   

WHAT DO WE DO WITH COOKIES?  

Essential Cookies  
We use cookies where they are essential for the operation of the Website, for example, to remember that you are signed in to the Website.  

 

Session Cookies
We use cookies to allow the Website to uniquely identify your browsing session on our Website, which allows us to coordinate this information with data from our Website server.  

Analytics Cookies 
We use “analytics” cookies.  These, along with other information, allow us to calculate the aggregate number of people using the Website and which features of our Website are most popular.  We use this information to improve the Website.  We do not generally store any information that you provide to us in a cookie.

 
 

HOUSE RULES

We ask that you kindly take note of the following when staying at Apartment Royale:

  • When leaving your room for an outing please take the time to ensure all appliances such as the Air Conditioner is switched off completely, either via the remote or wall socket, as this poses a fire risk if left unattended.

  • Avoid leaving any taps running whilst you are not present in the room

  • Do not leave Children unattended in an Apartment or Room

  • Our facilities such as the Swimming pool and Gym facilities are unattended, we request you use the facilities safely, being mindful of others. Should anything be faulty please report to a member of staff

  • Be considerate of others Guests within the Hotel, so all our Guests can enjoy their stay and have a memorable experience

  • Familiarise yourself with the Fire Exits and Assembly point. We have maps at the back of all our bedrooms